Text copied to clipboard!
Title
Text copied to clipboard!Customer Relations Specialist
Description
Text copied to clipboard!
We are looking for an engaged and communicative Customer Relations Specialist who wants to be a key player in building and maintaining long-term customer relationships. As a Customer Relations Specialist, you will act as the link between the company and our customers, with the goal of ensuring high customer satisfaction, loyalty, and business development. You will work closely with sales, marketing, and support teams to identify customer needs, resolve issues, and create added value in every customer interaction.
In this role, it is important that you have a strong sense of service, are solution-oriented, and have the ability to communicate clearly and professionally. You will be responsible for following up on customer feedback, analyzing customer data, and suggesting improvements in our processes and offerings. You will also participate in the development of strategies for customer engagement and retention.
We are looking for someone with experience in customer service, sales, or similar roles where customer contact has been central. You should be used to working in CRM systems and have a good understanding of the customer journey. You are self-driven, structured, and thrive in a dynamic environment where you have the opportunity to influence and grow.
As a Customer Relations Specialist, you are an important part of our team and contribute to creating a positive customer experience that strengthens our brand and drives growth. If you are passionate about customer relations and want to help shape the future of customer experiences, we look forward to your application!
Responsibilities
Text copied to clipboard!- Build and maintain strong customer relationships
- Follow up on customer feedback and identify areas for improvement
- Collaborate with internal teams to resolve customer issues
- Analyze customer data and report insights
- Develop strategies for customer engagement and retention
- Participate in customer meetings and presentations
- Use CRM systems to document customer interactions
- Educate customers about products and services
- Contribute to improving the customer experience
- Handle complaints and ensure customer satisfaction
Requirements
Text copied to clipboard!- At least 2 years of experience in customer service or similar role
- Excellent communication and interpersonal skills
- Experience working with CRM systems
- Ability to analyze data and draw conclusions
- Strong problem-solving skills
- Independent and structured work style
- Fluent in Swedish, both spoken and written
- Good understanding of the customer journey and behavior
- Ability to handle multiple tasks simultaneously
- Experience in B2B or B2C environments is a plus
Potential interview questions
Text copied to clipboard!- How do you handle a dissatisfied customer?
- Describe a situation where you improved a customer relationship.
- Which CRM systems have you worked with?
- How do you prioritize when handling multiple customer cases?
- How do you work with customer feedback?
- What motivates you in a customer-facing role?
- How do you collaborate with other teams to solve customer issues?
- How do you stay updated on customer needs?
- How do you measure customer satisfaction?
- How would you handle a difficult negotiation with a customer?
